May 24, 2022
How do you interact with your clients? Is it a clinical,
business-only relationship? Could you be more empathetic with your
clients? Should you? What is the true value of empathy with your
client, both to the client and your business?
Our guest this week is Jordan Furlong of Law Twenty One. Jordan is
a legal sector analyst and advisor who’s deeply invested in a
better future for the legal profession and the society it
serves.
Jordan joins me for a fantastic and lofty conversation about the
ways that attorneys are trained to approach clients, care about
them and their needs, and view their role in their clients'
lives.
Lawyers are trained to be emotionally divorced practitioners of the
law. We're trained not to display empathy for our clients, and to
remain neutral and professionally distant. Empathy is often even
seen as irrelevant or a waste of time.
But Jordan argues that we should let those empathetic conversations
be our guide as counselors and build trust with the client. We are
both a problem solver and anxiety reducer for our
clients.
We discuss ideas on how we can teach the next wave of attorneys to
re-think empathy and a general willingness to do things
differently. We discuss the value of failure, and how it's hard to
accept failure in the legal field, even when innovating. It takes
courage to be willing to fail, and taking small risks is the only
way forward.
This is a great chat, and we could all get a lot out of approaching
our work this way.
Find Jordan at https://www.law21.ca or on Twitter at https://twitter.com/jordan_law21.
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