Nov 30, 2021

We're on a brief break this week after the holiday, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out John's take on setting your firm's standards.

You have standards and expectations for service in your personal life -...

Nov 24, 2021

Is every member of your staff on the same level when it comes to tech proficiency? Is it possible that you actually *losing* efficiency by employing tech?

This week, we're joined by Alicia Pierre of Legally Techie, who specializes in legal-focused tech training.

We want to get a lot out of our tech tools, but a lack...

Nov 16, 2021

Do you want to know how to make your job postings pop? How do you weed through a sea of applicants and land that dream employee? How do we make the hiring process better and easier for law firms?

Our guest this week is Molly McGrath of Hiring & Empowering Solutions. For nearly 25 years, she's coached and consulted...

Nov 9, 2021

We're on a brief break this week, but we want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Here's John's take on the importance of your firm's values, culture, and standards.

Client service should stem from an overarching goal or philosophy. Our...

Nov 2, 2021

Has tech made traditional legal assistants and secretaries obsolete? Think your firm can slash costs AND improve productivity by letting that support staff go? Not so fast.

Law firms are laying off their support staff at alarming rates, thinking that automation is going to improve their service and efficiency. The big...