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Dec 28, 2020

Your firm's business is an evolving entity, progressing along a continuum. John explains the four stages of business, helps you determine where your firm sits on that continuum, and explains what that means from a service and growth perspective.

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Dec 23, 2020

Your intake process sets the stage for your entire client relationship, and can make or break your rapport, your trust, and your business together.

When it comes to getting a client to choose you over other firms, not all leads are equal, and you should have very different approaches for warm referrals vs. your...


Dec 21, 2020

In order to operationalize your firm's service delivery, we have to understand what really matters to clients. There's an important distinction - that your client's *experience*, though important, is only a subset of *service*, or how you deliver your physical and technical product. A holistic understanding of your...


Dec 11, 2020

The legal market is shifting, but the legal industry is slow (or resistant) to change. But YOU, nimble, independent, fearless listener, you can be the change and enjoy the benefits of dropping hourly billing. Jared Correia of The Legal Toolkit Podcast and Red Cave Legal Consulting joins us to discuss. Behold, The Top...


Dec 9, 2020

Ethical issues can arise from incongruent communication standards and expectations set between you and your client. Lawyers are keenly aware of their ethical duties, but how do these duties impact and reflect on client service? Megan Zavieh of Zavieh Law joins us to explore this interaction and many ways we can...