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Jun 28, 2022

It's Five Star Counsel's 100th episode!

We're amazed and thrilled to have shared the last 100 shows with you. We've had truly incredible guests, and we hope you've learned a whole lot along with us. 

We've used our time thus far to talk through John's big ideas on service, get inspiration and guidance from smart people...

Jun 21, 2022

Why do we attend legal conferences? What makes a great conference? Where do we find the most value? How can we make the most of legal conferences and how do we make the mediocre ones better?

After a couple recent conferences, I got to talking with friend of the show, Mike Whelan, about what makes bad conferences bad,...

Jun 14, 2022

Where should we be looking for inspiration when improving service in our firms?

If you've been listening for a while, you know, I've spent a lot of time talking about my time with the Four Seasons Hotels, but of course it's not the only place you can get high-end experiences.

This week, we're bringing you a conversation...

Jun 7, 2022

Does customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother?

Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award winning author, speaker,...

Jun 2, 2022

Are you a believer of the old idea that "the customer is always right?" What happens when that rule comes into conflict with a trusted employee? Is there room for a better, more holistic approach to your firm's service?

Our guest this week, Stephanie Everett, is here to advocate for a people-focused, not just...