Aug 17, 2021
Do clients need to understand the process, terminology, and
documents we're creating for them? Of course they do, and clients
are much happier and less stressed when they understand what's
going on. And, as a bonus, they appreciate us and the value what we
bring to their situation.
But how do we make it easier to explain and translate the specific
info they need to know?
Tiffany Christianson is a corporate law attorney who had clients
who didn't always understand everything she did for them--getting
clients educated to make better decisions wasn't always easy. So
she created a tool for attorneys to explaining documents to clients
by secured screen recordings--it's now available as DocuPlayer.
Tiffany is an emerging expert on attorney-client communication,
challenging attorneys to demystify the law for clients to make our
advice more useful and the experience of practicing law more
rewarding.
We discuss how we can explain the primary pieces of our work in
plain English to enable client understanding. We don't have to give
a full legal education to take out the mystery for our clients.
They just need to understand the nuts and bolts of the narrow slice
of law that applies to their situation.
This saves tons of time on both ends, clears up confusion for our
clients, and leads to a happier, less-stressed client
relationship.
Find Tiffany at https://docuplayer.com/
or LinkedIn: https://www.linkedin.com/in/tiffanychristianson/
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