Jan 20, 2023
There's a common misconception and fear we see in attorneys.
Attorneys can fall prey to thinking that becasue they're well-paid
and well-respected, they don't need to think about making their
service better. Many risk-averse, pessimist, perfectionist
attorneys simply fear the potential failure that comes with change
and...
Jan 11, 2023
Now that you have addressed your standards, and you've
implemented processes that should lead to those standards being
met, how do you make sure your firm is hitting your standards on an
ongoing basis?
Standards won't do much for you if they're never being met.
I'll walk through the ways you can think about...
Jan 5, 2023
Now that we've discussed the components of our firm's service, it's time to think about how we measure successful service. Setting these standards not only helps you track that everything is happening correctly, but helps your employees know if they're doing a good job. Most importantly, it helps ensure a consistent...