Dec 13, 2022

We've built the pieces of the machine for great service, but now it's time to focus on the fuel - your employees. People are the most important thing in your business, and we can't skimp on it.

I break this episode down into two main parts: how to hire and how to train and manage.

The most crucial single point is in...

Dec 6, 2022

Have you progressed beyond the dark ages of stodgy, antiquated law practice? If you're listening to this show, I bet you have, but has your service delivery fully embraced the current experience economy? What does that even mean?

Our guest, Joe Pine, is here to explain. Joe is a distinguished author, speaker, and...