Apr 5, 2023
The Five Star Counsel podcast is prepping for a little break while we wrap up season two and prepare for season three, which will focus on the practical implementation of building a modern, high-level legal firm.
As we dive into the day-to-day nuts and bolts, we'll share a range of tools and methods, from...
Mar 16, 2023
Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of...
Feb 23, 2023
How do you handle client-facing mistakes? As much as we try to avoid them, mistakes are inevitable, even for us perfectionist attorneys.
And because they are inevitable, attorneys need to have a plan for how to respond when they happen. My experience working at the Four Seasons provided a great framework for how to deal...
Jan 20, 2023
Jan 11, 2023