Mar 16, 2023
Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of...
Feb 23, 2023
How do you handle client-facing mistakes? As much as we try to avoid them, mistakes are inevitable, even for us perfectionist attorneys.
And because they are inevitable, attorneys need to have a plan for how to respond when they happen. My experience working at the Four Seasons provided a great framework for how to deal...
Jan 20, 2023
Jan 11, 2023
Jan 5, 2023
Now that we've discussed the components of our firm's service, it's time to think about how we measure successful service. Setting these standards not only helps you track that everything is happening correctly, but helps your employees know if they're doing a good job. Most importantly, it helps ensure a consistent...