Sep 28, 2021

Are you ready to bring on new associates? Great! Now, how do you expect those new employees to know and understand your firm's processes, values, and work culture? You can't just throw them in the ocean and assume their law school knowledge will keep them afloat. That is old-school, 1984-law firm stuff, and we have to...

Sep 21, 2021

Is a client going to pay for a service they don't value? Even if they do, are they going to be happy about it?

Ed Kless is the Senior Director at Sage Accountants Solutions and host of the Soul of Enterprise podcast. Ed has fantastic takes on pricing and billing for professional services, and we had him on the show...

Sep 14, 2021

Lee Cockerell is a customer service icon, and I was thrilled to have him join our show. Lee served as the Executive Vice President of Operations for the Walt Disney World Resort for ten years. This means he ran 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping...

Sep 7, 2021

Does the term "Sales" make you shiver? Are lawyers, law firms, and legal services somehow above a lowly sales process? 

Sales is all about need fulfillment, and your clients have needs! That you can fulfill! You're not selling them on something they don't need, you're helping them solve their problem, or move...