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Nov 17, 2022

Now that we've laid the groundwork for building great service, and talked about how to avoid pitfalls, we should really define the scale that we're grading service on. We are, after all, the Five Star Counsel Podcast! So what makes a "Five Star" experience?

I'll give some detailed examples of what goes into an...


Nov 1, 2022

Before we dive deeper into what service is, let's take a look at what service ISN'T. I like to classify these distractions, marketing ploys, and wow-factor missteps as Red Herrings. This is something that you give to your client that doesn't actually move the needle for them.
 
Your law firm isn't a procurement agent,...


Oct 27, 2022

What does it mean to have "your process"? How do you make sure that everyone on your team knows what to do, and when to do it? We're getting in the weeds on how to set up your practice so you know what's happening with all of your clients, at a glance.

The reason we're spending the time on this is to make sure...


Oct 21, 2022

Five Star Counsel recorded live from Clio Cloud Con 2022 in Nashville, TN! We'll be talking with experts and execs in the legal community about what's next and how it will shape the future of client service.

We were joined by Clio's VP of Financial Services, Ben Brideaux to chat about what he sees happening in the...


Oct 20, 2022

Now that we've defined our firm's mission, vision, and values, we need to really hone in on exactly HOW we help our clients and how we measure it. How exactly do we move the needle for our clients and define success?

As customers grow more savvy, the legal industry is not immune - potential clients have problems, and...