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Nov 9, 2021

We're on a brief break this week, but we want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Here's John's take on the importance of your firm's values, culture, and standards.

Client service should stem from an overarching goal or philosophy. Our firms' values, standards, and ideal culture are the starting points that guide our service. If those are wrong, or undefined, or ignored, then our service will follow. John walks us through the basic ideas, and explains how you can start defining and implementing these concepts in your firm.

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