Jun 2, 2022
Are you a believer of the old idea that "the customer is always
right?" What happens when that rule comes into conflict with a
trusted employee? Is there room for a better, more holistic
approach to your firm's service?
Our guest this week, Stephanie Everett, is here to advocate for a people-focused, not just client-focused, approach to running your firm and serving your clients. Stephanie is the VP of Community Success at Lawyerist and runs her own law firm consulting and growth coaching firm.
Stephanie and I discuss what it means to be people-focused and how many firm owners and managers often miss the mark by putting their employees second. Your employees are a truly valuable resource, and understanding their goals and needs is crucial to your firm's success.
This doesn't mean you're ignoring your clients' needs; rather, it's about finding the right balance between all three legs of the stool: owners, employees, and clients, and aligning your values with your employees.
Find Stephanie and Lawyerist at the following links:
Join the Five Star Counsellors FB Group: https://www.facebook.com/groups/1575616019297055
Here's a link for you to get 20% off your first year of using TextExpander! - https://fivestarcounsel.com/textexpander