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May 3, 2022

John is back, delivering some fun, quick-hitting tips, tackling a host of great listener questions.

How do you respond to clients who want to go to the front of the line and skip your normal intake process?

How to respond when you've screwed up?

You mentioning Disney and Four Seasons makes sense when discussing service, but why do you include Amazon?

Do you have any tips on creating internal training materials?

How often do you follow up with potential clients after an initial contact/call?

How rigid or flexible do I need to be with clients who ask for payment plans?

What are the top three things a new attorney should have figured out before starting solo?

What's up with all the Legos?!


As we mention at the end of the episode, if you have questions for our next Q&A episode, please send those our way at or on any of our social channels!


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