Mar 22, 2021
As attorneys, we're not always speaking our clients' language. A lot of what we say can go over their heads, even if we're trying to speak in lay terms. We ought to be meeting clients where they are, communication-wise, and employing empathy and compassion in our client service, particularly in criminal defense.
Our guest, criminal defense attorney Jennifer Longtin, shares some insightful lessons learned from dealing with clients with mental, physical, and psychiatric issues. The attention and care she uses to communicate with and empower clients that need extra attention should be the same standard we use for all clients. It's a powerful way to rethink our everyday interactions with the people we serve.
Stick around for bonus tidbits about data insight from case history, and even internal revenue reporting!
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