Dec 13, 2022
We've built the pieces of the machine for great service, but now it's time to focus on the fuel - your employees. People are the most important thing in your business, and we can't skimp on it.
I break this episode down into two main parts: how to hire and how to train and manage.
The most crucial single point is in your hiring process - most
law firms hire based on skillset, which, of course, is important,
but technically skilled lawyers aren't that tough to find. You want
someone who understands, shares, and demonstrates your firm's
values right from the get-go. At the least, someone who can get
there quickly and naturally.
You don't just want someone who you'd like to have a beer with - that's not a culture fit, that's just a person you like. I'll get into the kind of questions, both technical and personal, that will determine a quality hire.
Once you've got the right people, it's like a fleet of Rolls Royces. That's great, but even Rolls Royces need maintenance and tune-ups. This is where your training and management come in. How are they continuing to meet the firm's values and work toward the firm's mission? How you are managing them in a way that upholds the firm's values, works towards your vision, and keeps your employees - your firm's most valuable asset - happy, motivated, and fulfilled?
Closing Exercise: How do you know you've got the right people in your firm? How are you delivering the working experience for your employees, and how do you know that they can carry out the firm mission?
1. During your hiring process, what is one behavioral interview question that you can use to evaluate for this?
2. Status check: can your employees recite your Mission and Values?
3. Schedule weekly one on one meetings with your employees.