Jun 7, 2022
Does customer service ever feel extraneous to you? Does it seem
like too much effort and too lofty a goal for your busy work week?
How can you achieve amazing service and why should you bother?
Our guest this week is Shep Hyken, Chief Amazement Officer of
Shepard Presentations, and an award winning author, speaker, and
consultant on customer service.
Shep and I have a really fun back-to-basics conversation about
customer service in the legal field. Shep has consulted for firms
huge and small, and has so much great insight on how you can
achieve a high level of service in your own business.
More importantly, we discuss WHY you should focus on service
delivery, namely that your service is being compared to great
brands in peoples' everyday lives, not just other law firms. You
need to rise to a higher level of service than you may realize, and
making your service delivery AMAZING might be easier than you
think.
Shep and I are largely aligned in our approach to client service,
but we differ enough to make this a fun chat.
Find Shep at https://hyken.com and on Twitter at http://twitter.com/Hyken and LinkedIn at http://www.linkedin.com/in/shephyken
-----
Get our FREE client service whitepaper!
Join the Five Star Counsellors FB Group: https://www.facebook.com/groups/1575616019297055
Here's a link for you to get 20% off your first year of using TextExpander! - https://fivestarcounsel.com/textexpander