Preview Mode Links will not work in preview mode

Dec 21, 2020

In order to operationalize your firm's service delivery, we have to understand what really matters to clients. There's an important distinction - that your client's *experience*, though important, is only a subset of *service*, or how you deliver your physical and technical product. A holistic understanding of your service operations will make your business more efficient, more consistent, and more desirable to clients.