Nov 2, 2021
Has tech made traditional legal assistants and secretaries
obsolete? Think your firm can slash costs AND improve productivity
by letting that support staff go? Not so fast.
Law firms are laying off their support staff at alarming rates,
thinking that automation is going to improve their service and
efficiency. The big problem is, the automation infrastructure isn't
really there yet.
My guest this week is Michelle Spencer, the Product Marketing
Manager at NetDocuments, a leading document management tool. She's
a huge believer in both the power of automation and the value of a
great legal assistant.
Michelle and I discuss the evolving role of non-lawyers in the law
firm. Now, if you've been listening to this show for any length of
time, you know we frequently talk about humanizing our use of tech
in regards to service.
In this episode, we focus on how traditional legal assistants can
still function well with a high lawyers to assistant ratio. How? By
both humanizing the tech and automating the human functions. There
are still so many client communication and air traffic control
tasks that are best suited for a real-life human assistant, and
we'll explain why.
Learn more about NetDocuments at https://www.netdocuments.com/ and find Michelle on Twitter at https://twitter.com/txmischief and LinkedIn at https://www.linkedin.com/in/txmischief/
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